Refunds & Cancellations
Exactly what is refundable, what is not, and how to cancel. Read before you pay.
Plain-language summary — the full terms below prevail. Questions? [email protected]
1. Shared hosting: 7-day guarantee
First-time shared-hosting orders are refundable within 7 days of activation if the service is unusable and we cannot fix it after a support ticket. Renewals, upgrades and add-ons are not covered. Abuse, AUP or non-payment suspensions void the guarantee.
2. Never refundable
- Domain registrations and renewals — registry fees (.lk and all TLDs) are paid instantly and cannot be recovered.
- Setup fees — cover one-time provisioning labour.
- Used service time — refunds cover the unused remainder only.
- Custom design / enterprise work — governed by its own quotation.
3. How to claim
Open a billing ticket within the window with your invoice number. Approved refunds go to the original payment method within 14 business days (bank-transfer refunds need your account details; gateway fees are non-refundable).
4. Cancellation
Cancel any time from the client area; service continues to the end of the paid period and auto-renew stops. We confirm by email. Back up your data before expiry — files are held 14 days after termination, then deleted.
5. Chargebacks
File a chargeback without contacting us first and the account is suspended pending review; proven billing errors are always refunded instead — talk to us first at [email protected].
