Terms of Service
The agreement between you and KDJHosting. Please read it before ordering — ordering or paying means you accept these terms.
Plain-language summary — the full terms below prevail. Questions? [email protected]
1. Who we are
KDJ Lanka (Pvt) Ltd, registration PV00222415, registered address 8/31, Weerakonwatte, Amunugoda, Imbulgoda ("we", trading as "KDJHosting"). KDJHosting is a sub-brand of KDJ Lanka (Pvt) Ltd. Our office — for visits and post — is at 122/B/4, Colombo Road, Kirillawala, Sri Lanka, 11856. Contact: [email protected], +94 11 722 8328. These Terms, and the policies linked from them (Privacy, Refunds, Acceptable Use, Domain Policy, SLA), form your contract with us under the Electronic Transactions Act No. 19 of 2006.
2. Services
We provide shared web hosting, domain registration, SSL certificates and related services as described on the plan you order. Plan resources (storage, bandwidth, accounts) are as listed; "unlimited" features are subject to fair use under our Acceptable Use Policy. Uptime is governed by our SLA.
3. Orders, prices & payment
Prices are in Sri Lankan Rupees. All LKR prices are exclusive of VAT unless stated. Where VAT applies it is shown at checkout before you pay. Payment is due in advance per billing cycle (monthly to annually). Bank-transfer orders activate after your slip is verified; card payments via OnePay activate on confirmation — we never see or store card numbers. Late or failed payment may suspend services after notice; data is retained for 14 days after suspension before termination.
4. Refunds & cancellation
See our Refund Policy: 7-day refunds on shared hosting for first-time orders; domains, setup fees and renewals are non-refundable. You may cancel any time from your client area; service runs to the end of the paid period.
5. Your responsibilities
Keep credentials confidential; you are responsible for activity under your account. Keep backups of critical data (ours are best-effort, see SLA). Use services only lawfully and per the Acceptable Use Policy — including the Computer Crimes Act No. 24 of 2007. Domain registrants must keep WHOIS details accurate per our Domain Policy.
6. Suspension & termination
We may suspend with notice for: non-payment, AUP violations, security threats, or registry/legal orders. Illegal content (phishing, malware, CSAM) is suspended immediately and reported to authorities. Either party may terminate; our liability on termination is limited to the refund rules.
7. Liability
Nothing here limits rights you hold under the Consumer Affairs Authority Act No. 9 of 2003. Otherwise, to the maximum extent permitted by law, our liability is limited to fees paid for the affected service period; we are not liable for indirect or consequential loss (lost profits, data) beyond that. Nothing limits liability for fraud or what the law forbids excluding.
8. Law, complaints & disputes
Governed by the laws of Sri Lanka. Complaint path: support ticket → management review → Consumer Affairs Authority or the LK Domain Registry (for .lk disputes) as applicable. Copyright/abuse reports: see Report Abuse.
